Infrastructure & Data Center Outage — Ukraine
Following the September 23 infrastructure disruption in Kyiv, Loadvid has successfully completed the deployment and synchronization of our new infrastructure across Kraków (Poland) and Naaldwijk (Netherlands). All streaming, upload, and processing services have been fully restored and are actively monitored.
Streaming & uploads back online
All stored video data recovered
Enhanced dual-site architecture
Incident Timeline
Final Service Update: Restoration Fully Completed — Services Back Online
We are pleased to confirm that the restoration process has now been fully completed, and Loadvid services are back online. All successfully stored data included in our backups has been restored to the new infrastructure. A small amount of data may have been lost for files that were still actively uploading at the exact time the previous Kyiv data center was affected by the fire; unfortunately, those incomplete uploads could not be recovered. Our team is currently closely monitoring all streaming, upload, and processing services across the new infrastructure to ensure everything remains stable.
- •Restoration Completed: All Loadvid streaming, video encoding, and upload pipelines are fully online and operational.
- •Data & Backups Restored: All completed and backed-up files and metadata have been 100% restored across the new cluster storage.
- •Unfinished Uploads Notice: Incomplete uploads in progress during the initial data center fire/incident could not be recovered and must be re-uploaded.
- •Continuous 24/7 Monitoring: Engineering teams are actively monitoring server load, network latency, and stream delivery across Kraków and Naaldwijk nodes.
- •Support Tickets: If you experience any issues with your files, uploads, or streams, please open a support ticket and our team will investigate promptly.
Infrastructure Deployment Completed in Kraków and Naaldwijk — Final Migration Underway
Loadvid has completed the deployment of our infrastructure across two strategic European locations: Kraków (Poland) and Naaldwijk (Netherlands). These locations have been set up to provide greater stability, reliability, and overall performance for our streaming network. The final migration and synchronization process is underway, with all streaming services and file uploads expected to be fully operational within 48 hours at the latest.
- •Dual-Location Deployment: Hardware deployment and edge network configuration completed across Kraków and Naaldwijk.
- •Enhanced Reliability: The multi-region architecture provides geographic redundancy, high failover tolerance, and optimal streaming bandwidth.
- •Final Synchronization: Storage cluster synchronization, volume mounting, and database integrity checks actively progressing.
- •Service Cutover Window: Full return to service expected within 48 hours.
Damage Assessed: 8 S3 Storage Clusters Intact — Evacuating Hardware from Kyiv to Comarch ICT Kraków DC
We have completed detailed on-site damage assessments. We operate 8 dedicated server clusters storing video files via S3 protocol situated directly in the capital (Kyiv) across two major data centers (De Novo and Parkovy). We can confirm with immense relief that all video data and storage drive arrays remain 100% intact. However, critical data center electrical distribution equipment sustained severe damage requiring total replacement. We are immediately evacuating all physical hardware out of both Kyiv facilities and relocating across the border to the Comarch ICT Kraków Data Center in Poland (ISO/IEC 27001 and ISO 22301 certified).
- •Data Intact Across 8 Clusters: Physical audits on our 8 S3 video storage clusters in Kyiv confirmed zero storage drive loss or data corruption.
- •DC Power Equipment Failure: High-voltage electrical distribution gear at the Kyiv data centers sustained catastrophic damage requiring complete replacement, making timely local restoration unviable.
- •Immediate Hardware Evacuation: Field engineering teams are de-racking all servers, controllers, and storage enclosures immediately upon publication of this notice to commence transport.
- •Destination Facility: Comarch ICT Kraków Data Center in Poland, an enterprise tier facility fully certified under ISO 27001 (Information Security) and ISO 22301 (Business Continuity Management).
- •Distance & Installation Time: The transit distance from our Kyiv facilities is approximately 800 km. Installation, re-racking, and re-commissioning at the new DC are estimated to take an additional 24 hours once on site, excluding transport and border transit time.
- •Apology to Our Community: We offer our deepest and most sincere apologies to all creators, developers, and partners for this extended downtime and disruption. We are working around the clock to execute this cross-border migration safely and restore stable long-term operations.
On-site verification: Secure S3 server storage units and high-capacity drive enclosures packed, strapped, and prepared for emergency transit from Kyiv to the Comarch ICT Kraków Data Center (~800 km).
Civilian Network Restoration at ~80% — DC Safety Audit & Physical Access Pending
Approximately 80% of residential internet connections and municipal telecommunication lines have been successfully restored across affected sectors. However, regional data center facilities remain under safety inspection protocols. Engineering teams are on standby awaiting authorized physical access to the server halls to conduct diagnostic verifications and securely restore regional clusters.
- •Residential lines: Municipal utility teams and telecom providers report ~80% of consumer broadband restored.
- •Facility inspection: Data center operations are conducting safety reviews of power distribution units and backup circuits.
- •Physical access: Local security and hazard inspection perimeters remain active; technical personnel are awaiting clearance to enter.
- •Next steps: Hardware health checks, power-on sequences, and gradual node verification once site access is granted.
Infrastructure Staged for Recovery — On-Site Physical Access Restricted
Preliminary grid stabilization and backup routing configurations appear staged and ready for service restoration. However, technical staff cannot physically access the premises due to active local security perimeters established by municipal emergency services.
- •Remote diagnostics indicate primary rack hardware and storage clusters remain physically intact.
- •Civil defense authorities have maintained restricted safety zones around the commercial data center area.
- •Technical teams and diagnostic tools remain on standby near the location to deploy immediately once entry is approved.
Data Center Operators Working on Infrastructure Recovery & Power Stabilization
We are in active coordination with data center operators, local energy providers, and transit carriers as emergency teams work to stabilize power following grid disruption.
- •Auxiliary generators engaged following the regional grid failure; external fiber trunks and municipal loops sustained damage.
- •DC facility operators are actively working to restore reliable utility feeds and inspect internal sub-panels.
- •Platform core services and upload pipelines remain protected and active.
UAV Strikes Cause Regional Power Blackout and Disrupt Over 100,000 Network Lines
On September 23, a strike involving unmanned aerial vehicles (UAVs) originating from the Russian Federation impacted regional energy and telecommunications infrastructure in Ukraine. The resulting power grid failure knocked out over 100,000 network lines, rendering our regional edge hosting nodes temporarily unreachable.
- •Targeted strikes disrupted regional power transmission and major fiber backbones across the district.
- •Over 100,000 residential and commercial connections were severed due to electrical grid outages.
- •Incident response teams mobilized immediately to monitor the situation and protect customer assets.
Our Apology and Commitment to Creators & Users
We understand the critical importance of your videos, streaming links, and creator revenues. We sincerely apologize for this unavoidable downtime caused by kinetic damage to regional infrastructure. By moving directly into the enterprise-tier Comarch ICT facility in Kraków, we are ensuring complete physical safety and permanent electrical resilience for your content.